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Renters' Guide to COVID-19

Published on 25/05/2020

The Renters' Guide to COVID-19 has been developed to provide legal information about situations that may arise as a result of the COVID-19 pandemic. This guide should be read alongside and in addition to the legal information and resources provided on your legal rights and obligations in our general tenancy fact sheets.

The Eviction Moratorium Period which began in April 2020 came to an end on 26 March 2021. However a six-month Transition Period will follow. During the Transition Period there will be limited protections against eviction for tenants with COVID-induced arrears. 


On 15 April 2020, the NSW government introduced a moratorium on evictions – for some tenants. The NSW Moratorium Period (15 April 2020 to 26 March 2021) ended on 26 March 2021. The Moratorium Period rules will continue to apply to notices of termination, or proceedings in the NSW Civil and Administrative Tribunal (NCAT) which arose on or before 26 March 2021.

From 27 March 2021, COVID ‘impacted tenants’ who have arrears of rent, water usage and/or utility charges which accrued during the Moratorium Period, will have new transitional protections for 6 months. Under these transitional protections, COVID-19 impacted tenants who accrued arrears of rent, water usage and/or utility charges between 15 April 2020 and 26 March 2021 (the Moratorium Period), will only be able to be evicted for those accrued arrears if certain criteria are met. These transitional measures end on 26 September 2021.

The transitional measures are outlined in this guide. You can also download our infosheet which summarises the measures here

Renters who are not subject to the transitional measures, should refer to our normal factsheets and resources at tenants.org.au/resources/all

The COVID-19 tenancy protections do not apply to social housing tenants. If you are a social housing tenant please see COVID Guide: Social housing.

The Tenants' Union of NSW is working hard to keep this information as up to date as possible. We regularly add to and amend the Guide as things change. The legal information provided here does not constitute legal advice. Always, seek advice from your local Tenants' Advice and Advocacy Service about your options.

To get advice call your local Tenants Advice and Advocacy service, or the Tenants' Union Advice Line. The Tenant's Union has increased the hours of our Advice Line to provide more help for renters impacted by COVID-19. The Advice Line now operates 10am-1pm and 2pm-5pm, Monday-Friday. You can call the Advice Line on 1800 251 101. 

Not in NSW? See services around Australia.

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